UX Project For Doc - The Health app
Doc - the Expert App is a modern web-based medical finder dedicated to obtaining and making the search for medical help worldwide online as easy and accessible as possible. The app is designed for every person, travellers, locals, families and singles, looking for an organized platform that can perform a quick search on experts based on location and connect them via video chat. This project originated from a project brief for CareerFoundry.
Making an appointment with a doctor sounds like an easy task, but in a lot of situations depends on a lot of factors to arrange an appointment smoothly.
Just think of (single-) parents, expats, students and travellers and rising costs of health insurance. Oh, and full practices, of course!
Interested in my Design Process?
Read below for a detailed walk-through or view the prototype.
My Role
My role in this project was to plan the outline of the design task from beginning till end:
defining the best field for an Expert app
Competitive analysis
conducting interviews I General & Evaluative Research
creating user stories and personas
mental models and user journeys
task analysis and user flows
- Sitemap& Card Sorting
Mobile-First and Responsive Design
Iterative Wireframing & Prototyping
Usability testing & Preference Testing
Emotional & Visual Design Principles
Design Documentation / Design Language System
Mockup
Logo / Branding
My Tools:
Sketch
InVision
Lucidchart
usabilityhub
Illustrator
Hypothesis
We assumed that people faced problems in receiving immediate personal medical advice. We assumed the problem to be rooted in long waiting times, long commutes, language barriers and little personal attention. Local inflexibility.
The Goal
To alleviate the problem, we designed a web based app that offers faster service and
better comfort to the person using it.
This web based app provides the user with an easy and time-saving way to look for medical experts and schedule a video consultation call. Wherever they are. Worldwide.
This entails designing a medical web app that gathers a community of medical experts who provide medical advice via (video-) call.
The Process:
During this process, I was involved in:
Understanding the Problem
Competitor’s Analysis
User Research and Interviews
User Personas
Information Architecture
Ideation/ Brainstorming
Prototyping
User Testing
Revisions
Visual Design
Research and Interviews
After the competitive analysis, I was able to identify the common important functions as well as to find lacking elements that I could further develop in my prototype. The next step was to gather direct information from people who have faced such problems or were willing to share some of their personal insights and general thoughts around finding medical help and the availability of it.
In order to find out about general attitudes and experience in going to doctor consultations in person, I interviewed the first group of people to find out more about their experiences. These interviews were held in person.
I have identified several aspects of behaviours that a user might encounter on these aspects and phrased my questions to touch on following aspects:
The results were summarized into four pillars each with a title summarizing the content:
I have summarized the needs and goals / behaviours & attitudes / frustrations into columns and have put significant
After the initial interviews, I grasped the mayor needs and created User Personas to better be able to understand the point of view and additional needs of the target audience.
Say hello to David and Lin!
David Fischer, The Traveller
Lin Chang, The well-travelled Expat
Now that I have gather even more information and insights, I dedicated time to create the Information Architecture. By defining topics that came out of the user’s needs during the interviews paired up with my field research, I asked volunteers to participate in a Card Sorting and help define and categorize topics that belonged together.
I took these results and crafted ideas to implement into the design process when wireframing.
